Terms of Use

SLR Rentals  (SLR Ohakune Ltd) is a New Zealand based business.

All the equipment offered for rental is described on our site, with the understanding that customers are able to book a category of equipment (standard offer).

MAKING AVAILABLE AND RETURNING THE RENTAL EQUIPMENT - RENTAL PERIOD

The equipment may be collected from the day before the first day of the rental period after 3pm or on the following morning and returned at the end of the last day of the rental period . Any return of equipment made after 10.00 AM on the following day of the planned return date on the voucher will entail one day of rental at the prices shown in store.

For reservations made less than 48 hours in advance, shops will do their utmost to ensure that equipment is available and ready, but this cannot be guaranteed.  Should we not be able to fulfil the order, we shall provide you with alternative equipment to the closest specification, within the same category and class.

The rented winter sport equipment become the full responsibility of the customers as soon as collected by them. The customer shall ensure its conservation and shall make use of it with due care at all times. Taking possession of the rented equipment’s remains the responsibility of the customer.

In case of late collection of the rented equipment’s, the customer shall inform SLR as soon as possible. We will keep the booked equipment at the customer's disposal for 24 hours. Passed this time, the equipment’s shall be made available for renting again, without compensation to the customer.

The rented equipment’s shall be returned to SLR. Failure to return the rented equipment - regardless of the reason - will result in billing the customer for the full value of the equipment at its public price as new, in addition -to the cost of the rental.

Day 1 Bookings:

When you Book online you pay for the first day of your rental only, (which saves up to 20% on Day 1), you can keep the gear for as long as you need and you pay the extra day(s) rate once you have returned the gear. If BOTH Turoa and Whakapapa are closed for that first day you don't pay for that day.

Up to 7 days Bookings:

For our amazing up to 7 Day Rental Deal,  select equipment you want, and pay the full amount upfront.  If BOTH Turoa and Whakapapa are closed 4 days or more (excluding Alpine Meadow/Happy Valley) during your week, you will be refunded back to the days the ski area(s) are open. Bring your skis/board back after 3 or 4 days skiing and we will re-service your equipment at no cost

Equipment is to be returned by 6pm on the final day of rental.

USE OF THE HIRED EQUIPMENT

The rental equipment is for the customer's personal use only. No possibility of subletting or lending even gratuitous use by other is permitted.

The customers are the sole judge of their ability to use the rented equipment. The customer attests to be able to use the rented equipment and pledges to use it cautiously, at no risk for third parties in accordance to the regulations in force.

All rental equipment is in good condition and shall be returned as such. The equipment being numbered or marked shall be returned with the same numbers and the same mark. Any damage - regardless of the cause - will require direct payment to SLR for the repair or replacement cost of up to the rental price of new equipment, in addition to the cost of hire

Equipment is to be returned by 6pm on the final day of rental.

PAYMENT METHOD:       SECURE PAYMENT BY CREDIT/DEBIT CARD

SLR entered into a service agreement with SmartFX and eWAY for electronic business;

SmartFX and eWAY handles trade security and ensures secret data protection (deciphering keys) and management.

When making payment, customers are automatically connected to the payment processing centre's server. Data, protected by encryption, do not transit through our systems and are therefore not stored by us in anyway.

Financial costs (bank charges in connection with the exchange rate, banking commission for payment transactions made outside the territory where the card was issued, and other banking commissions) that may be tied to payments by credit/debit card will remain the customers' responsibility.

An order is considered final when payment in full is received by us in accordance with the above procedures and an electronic confirmation with an attached voucher is issued to the customer. Customer is required to print and present the voucher.

CANCELLATION POLICY

  1. All cancellation of hire up until 24 hours (inclusive) before the beginning of the hire will result in the refund of the rental, less a $5 cancellation fee. The refund will be made by crediting the card used for the transaction. Refunds may take up to 3 working days to be processed.
  2. ALL booking requests/cancellations/changes must be made via email
  3. Within 24 hours of the beginning of the hire, no cancellation shall be authorized and no refund shall be claimed, but we will allow 1 date change if the weather conditions close the mountain (both sides). Please email your booking details or come into the store, and requested the 'new' day/date. No refunds are offered if the 'new' date is not used.


CANCELLATION AFTER COLLECTING THE EQUIPMENT

In case of illness or accident occurring during the rental period, the rental conditions remain applicable. The equipment rented by the affected customer only may be returned and billed in pro rata for the number of days of rental actually spent (upon presentation of a medical certificate and a notification of the store for having returned the equipment).

In this case, the refund less an administrative charge of $5 per person will be made by crediting the card used for the transaction.

Rest day’s - If you have rented equipment for several days and wish to take a day off, please call us on 06 3859 018 and we will log it in our system and you won’t be charged for those days.  In instances such as this, concurrent days rental discounts will not apply, and multi-day discount values will be removed for those days where it is not applicable.  SLR reserves the right to request the equipment be returned to the shop for safe storage until collected again for use by the customer.

CANCELLATION DUE TO WEATHER CONDITIONS

In case of full closure of BOTH Turoa and Whakapapa Ski fields due to bad weather conditions, you will not be charged for the rental equipment for that day. You must just advise the shop by 10am and we will move the rental to the following day and no cost to you.

 

DISCLAIMERS

We provide this website, the site materials, and any product or service obtained through or in connection with this website on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service.

To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose, and noninfringement, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software are free of viruses or other harmful components..

No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.

LIMITATION OF LIABILITY

SLR  shall not be liable to customers for any indirect, incidental, special, consequential or punitive damages howsoever arising liability to customers shall not exceed the amount paid by customers for the services in question.

INDEMNIFICATION

Without limiting the generality or effects of other provisions of these General Terms and Conditions, you agree to indemnify, hold harmless and defend us, or our affiliates, licensee, suppliers and agents, and each of their officers, directors and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach or alleged breach of these General Terms and Condition or (b) your use of our website and engagement in transactions on this website.

While every attempt is made to provide accurate and up-to-date information on this website, go FORWARD does not guarantee its accuracy.  Views expressed on websites linked to and from this website are the views of the respective website owners or contributors and are not necessarily views held by go FORWARD.